Widerrufsrecht

• We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Please, be aware that online items (serenasilueta.com) cannot be returned or exchanged in store.

• How do I return or exchange any item?

Step 1: You can submit a request for a return or exchange of goods from your personal account on our website. Login is your e-mail that you used when ordering. We understand you are in a hurry, but please give us time to reply. We will get back to you as soon as possible.

Step 2: Place your items into the original packaging, and make sure they are unwashed, and unaltered.

Step 3: Deliver your package to a certified shipping carrier. Be sure to get a receipt and tracking code, so we know you are sending items to us. Please use the courier delivery service to the warehouse address and not to the point of issue or post office. Fulfillment address: Rankas str. 11, Riga, Latvia, LV-1005 for SIA ILIOR (SIA LACITTA)

Step 4: Once we receive your package, we will return your purchases for refunds and ship other products for exchange. And hooray, you are done! No more step 5!

You can always contact us for any return question at hello@serenasilueta.com

• Damages and issues. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
• Exceptions / non-returnable items. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

• Exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• Refund. We will notify you as soon as we receive and review your return and let you know whether the refund has been approved or not. We will respond to you within 3 business days of receiving your return. If approved, you will automatically be refunded the amount used in your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post your return (3-14 business days).

CONTACTS: 

Email: hello@serenasilueta.com

Fulfillment address (RETURN address): Rankas str. 11, Riga, Latvia, LV-1005 for SIA ILIOR (SIA LACITTA)

Legal address: Antonijas Street 26, 6, Riga 1010, Latvia \ VAT number: LV40203339209

For more information about our privacy practices or if you would like to make a complaint, please contact us by email at hello@serenasilueta.com